Client Service Agreement and Terms and Conditions

1. Definitions

For the purpose of this Agreement, Company means GETSOORTED LTD and Client means any individual, company, institution, government agency, or organization engaging the Company's services. Services include, but are not limited to:

• Industrial, commercial and residential cleaning
• Contract cleaning and janitorial services
• Post-construction and deep cleaning
• Specialized sanitation and disinfection services
• Fumigation and pest control services
• Waste management and disposal support
• Facility maintenance support services
• Cleaning manpower supply
• Kitchen support and kitchen runner services
• Laundry, ironing, folding and garment care services
• Any other ancillary facility support services offered by the Company

2. Scope of Services

The Company shall provide only those services specified in the accepted Quotation, Service Agreement, Work Order, Invoice, or Purchase Order.

Any additional work requested by the Client outside the agreed scope shall constitute a variation and shall attract additional charges.

The Company reserves the right to determine the appropriate personnel, equipment, cleaning agents, methods, and work procedures necessary for efficient service delivery.

3. Booking and Acceptance

A booking shall be deemed confirmed upon:

• Acceptance of the Company's quotation
• Execution of the relevant service agreement where applicable
• Payment of the agreed deposit or service fee where required

The Company reserves the right to decline or postpone any booking where operational, safety, or logistical considerations make performance impracticable.

4. Client's Responsibilities

The Client shall:

• Provide unrestricted access to the premises during agreed service hours
• Provide electricity, water, and any other utilities reasonably required for the performance of the services
• Ensure the premises are safe and free from hazards
• Disclose any hazardous substances, chemicals, infectious materials, or dangerous working conditions before commencement of the services
• Remove or securely keep money, jewellery, confidential documents, electronics, antiques, fragile items, and other valuables
• Identify any surfaces, equipment, garments, or materials requiring special handling or treatment

The Company shall not be liable for any loss resulting from the Client's failure to comply with these obligations.

5. Service Fees and Payment

Service charges shall be those contained in the accepted quotation or invoice.

Unless otherwise agreed:

• Deposits shall be paid before commencement of work
• Outstanding balances shall become due immediately upon completion of the services
• Recurring contracts shall be invoiced according to the agreed payment schedule

Late payments may attract administrative charges and/or interest as permitted by applicable law.

The Company reserves the right to suspend or terminate ongoing services where payments remain outstanding.

6. Cancellation and Rescheduling

The Client may cancel or reschedule a booking by giving not less than twenty-four (24) hours' written notice.

Where cancellation occurs after personnel, equipment, or materials have already been mobilized, the Company may charge a reasonable cancellation or mobilization fee.

Emergency rescheduling shall be subject to the Company's availability.

7. Cleaning, Maintenance and Support Services

The Company undertakes to perform all services with reasonable care, skill, diligence, and professionalism.

However, service outcomes may vary depending on:

• The condition and age of the premises
• The nature of stains or contamination
• Previous maintenance history
• Structural defects
• Manufacturer's specifications
• Materials being treated

The Company does not guarantee complete restoration where permanent damage, deterioration, corrosion, wear and tear, or ageing already exists.

8. Personnel and Manpower Supply

Where the Company supplies cleaners, janitors, maintenance personnel, kitchen runners, laundry personnel, sanitation officers, or other support staff:

• Such personnel shall remain under the administrative control of the Company unless otherwise agreed in writing
• The Client shall provide a safe, respectful, and non-discriminatory working environment
• The Client shall not employ or directly engage any employee supplied by the Company during the subsistence of the service contract without the Company's prior written consent

9. Kitchen Support Services

Where kitchen runners or kitchen support personnel are provided, the Company shall use reasonable efforts to ensure efficient support services.

The Client shall remain responsible for food preparation, food safety compliance, and supervision of kitchen operations unless expressly agreed otherwise.

10. Laundry and Garment Care Services

Where laundry services are provided:

• Garments shall be processed according to reasonable industry standards
• The Client shall disclose garments requiring special treatment
• The Company shall not be responsible for damage resulting from manufacturer's defects, colour bleeding, fabric deterioration, hidden weaknesses, or inaccurate care labels

11. Damage and Liability

The Company's personnel shall exercise reasonable care in carrying out their duties.

Any alleged damage must be reported within twenty-four (24) hours after completion of the service.

Where the Company accepts responsibility for damage caused through proven negligence, its liability shall be limited to one of the following, whichever the Company considers most appropriate:

• Repair of the affected property
• Replacement with an item of similar value
• Reimbursement not exceeding the amount paid for the particular service

The Company shall not be liable for indirect, consequential, incidental, or special losses, including loss of business, profit, goodwill, contracts, or business interruption.

12. Complaints and Satisfaction Guarantee

The Client shall inspect completed work immediately upon completion.

Any complaint must be communicated within twenty-four (24) hours.

Where justified, the Company shall be afforded a reasonable opportunity to rectify the affected area before any refund or compensation is considered.

13. Health, Safety and Environmental Compliance

The Company is committed to maintaining high standards of health, safety, sanitation, and environmental responsibility.

The Company reserves the right to refuse or discontinue any service where working conditions present an unacceptable health or safety risk to its personnel.

14. Confidentiality

Information obtained during the course of providing services shall be treated as confidential and shall not be disclosed except:

• With the Client's consent
• Where required by law
• Where disclosure is necessary for the performance of the services

15. Force Majeure

The Company shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, fire, flood, epidemics, pandemics, labour disputes, civil unrest, government actions, utility failures, transportation disruptions, or security emergencies.

16. Termination

Either party may terminate any recurring service agreement by giving written notice in accordance with the agreed contract.

Termination shall not affect any accrued rights, liabilities, or outstanding payment obligations.

17. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

The parties shall first endeavour to resolve any dispute amicably through negotiation. Where negotiations fail, the dispute shall be submitted to the courts of competent jurisdiction in Nigeria.

18. Entire Agreement

These Terms and Conditions, together with any Service Agreement, Quotation, Invoice, Work Order, Purchase Order, or written variation, constitute the entire agreement between the parties and supersede all prior discussions, representations, or understandings relating to the services.

19. Acceptance

By checking the box on the booking page and proceeding with your booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.